Frequently Asked Questions

Find the answers you’re looking for regarding the self storage world

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are U-Haul rental requirements?

It’s pretty straightforward. All U-Haul customers must:

  • Be at least 16 years old to rent a tow trailer
  • Be at least 18 years old to rent a truck
  • Have a valid, government-issued driver’s license—a learner’s permit is not acceptable. The license can be from any of the following entities:
    • Any of the 50 United States or 14 U.S. Territories
    • Any foreign country
    • The U.S. military
    • An International Driving Permit (IDP) issuing agency
What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

How old do I need to be to rent or operate U-Haul equipment?

You must be at least 16 to rent a tow trailer and 18 years old to rent a truck. You must also have a valid driver’s license. Learner’s permits are not acceptable.

Do I need a special driver’s license to drive a U-Haul van or moving truck?

You only need a standard-issued driver’s license to operate a passenger vehicle. There are no special classifications or classes needed to drive a U-Haul truck. Just be careful—they are big trucks and drive much differently than smaller vehicles. They can cause much more damage in a wreck too.

Can I pay with a credit or debit card to reserve or rent U-Haul equipment?

If you’re reserving a U-Haul online, you will need to make a deposit payment with a debit card or credit card issued by Visa, Master Card, Discover, or American Express. You may pay for the rental itself in cash after you’ve returned the equipment and all charges are verified.

Can someone besides the cardholder pick up the U-Haul equipment?

It’s best that the cardholder be present when the equipment is picked up. If someone else is picking up, that person is signing the paperwork and is responsible for the equipment. They must also have a valid driver’s license and provide a contact phone number.

What do I do if I have trouble with the U-Haul truck, moving van, or other equipment?

If you have any problems with your equipment, you can request U-Haul Roadside Assistance at, or you can call 1-800-528-0355. Roadside Assistance service is available 24/7 all year long.

Where do I drop off my U-Haul equipment?

In-town rentals must be returned to the location they were rented from.

One-way rentals will include a return location on the contract. The contract will include the drop-off location business name, address, and phone number.

U-Haul Packing Tips from Double Springs Storage

Our team has created this graphic to help you properly store your belongings in a U-Haul truck or trailer.

  1. Secure fragile items in Mom's Attic with straps & bungee cords.
  2. Big heavy items go next. Put flat items along the walls. Pack couches and long items vertically.
  3. Distribute weight evenly from side to side. Tie off each section with straps & bungee cords.
  4. Fill the top with lighter boxes & small items. Secure items by the door so they don't fall when the door opens.

If you have any questions, feel free to reach out to our team. We'd love to help!

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